DTDC Courier & Cargo Complaints & Reviews

Its been 11 days of placing order and was expected delivery by 21st April 2022. But no update on shipping and tracking history. I didn't received my courier yet.
I have raised query ticket and it is closed without any updates and solutions

Tracking No. U16237114
Reference No. [protected]
Query No. #2576404

The shipping status is showing as 'Consignment Redirected'. I didn't received any call.

Tracking Id : H28536196

To Whoever is responsible, Kindly call me at [protected] and know the address properly. You already sent my package back to hometown without asking me, this is second time I'm getting it back.

Saying all this, I've decided not to use DTDC service in the rest of my life.

Chaitanya Vaddi
Rocketlane - 2nd floor
Cowrks building,
kandhanchavadi - 600096

Hi,
This is in regards consignments No P60696144 posted on dated 25/03/2022 from DTDC CAMP office near golibar maidan.
Consignee complained me after 25 days that currier not yet received and there were no one had informed me from your office that currier got returned when I call customer service office they simply gave explanation that dtdc don't provide services to consignee location.

So my question is 1.if you don't provide services to that location why you accept the parcel.
2.comapny and staff doesn't have that much curtsey to inform customers about return consignments.
3.if you are unable to provide services then company should return the whole charges which you received from customer..
4.what about the losses which we suffer due to your negligence.
5.Kindly provide appropriate justifications why should I not knock the door of consumer court.
We are not at all expected such kind of pathetic services from your esstemed organisation.
Waiting for your prompt reply.

Regards
Vikram kasabe

My package ( Tracking No: I51733790, Reference No: NP/9412301, Booking Date: 21st apr'22) was supposed to get delivered today (25th apr'22) to Hyderabad (Pin Code: 500081).

But in DTDC tracking website, it is now showing "Not Delivered(ADDRESS INCOMPLETE OR WRONG-(CIR))".

The address provided is definitely correct and the delivery person did not even call once on the phone number provided.

Please resolve and update me regarding my package. I need it today urgently. I am even cool with going to "Gachibowli Master Franchisee" myself and take the package, if it is possible.

In any case, I have raised a ticket on DTDC Support website (#2583224). Please ensure that I receive the package as soon as possible. Hoping to get a positive response from DTDC soon. Thanks.

I've sent Total 6 packages of my company, through your DTDC courier on[protected]. As it was a gift item inside the package, It was supposed to be delivered without any damage. I just got to know from the receiver that the package was totally damaged and it is really embarrassing for our company that we sent gift item like that. They are not even responding to the complaint I have raised in their website.

Within tamilnadu range it takes 5 days to deliver. but they are saying it as 24 hrs deliver within tamilnadu. And worst response from customer care. Not attending the call and not responding. Worst deliver, the parcel gets damaged most of the time. My friend booked my parcel on 21-04-22 and today 25-04-22 they called me for delivery. It i reach them through phone call, they are not attending the phone call.

Damaged goods by couriers

Have not received any parcel on Tracking Id/ AWB number -U60576567 . But in DTDC Tracking sites there is mentioned "DELIVERED". I have not received any call from DTDC also and i was at home while day. This is serious thing. Kindly give proof of delivery. Call me [protected]

I have already requested the Pune customer care for returning the package with consignment no. D21566199 to origin on 16 Apr 2022 itself, as from 17april 2022 I'll be out of Pune for a while.
Even after email confirmation from customer support, Rutuja on saturday i.e. 16.04.22, the return to origin has not been actioned till date i.e. 23.04.22.

Hi, this is Pravesh kumar.

I have to receive books from IIM Lucknow on 18th of April, but i haven't got my books.
I received message of out of delivery on three different days & every day there is a different reason for not delivering. Like - door locked, address wrong or I refused to take delivery.

the interesting part is they never contacted me on those days

D21563002 was picked up from me on 06.04.2022 and delivered with damaged articles

Have not received any parcel on Tracking Id/ AWB number -U16127997 . But in DTDC Tracking sites there is mentioned "DELIVERED". Please tell me where is my parcel. I have not received any call from DTDC also. This is serious thing. Please show me your deliver slip. Please reply me asap. My mobile - [[protected]] Thanks Pratibha

I have received the Damaged item in my language.
Consignment Number: D21872052

Not recieved my parcel yet I ordered on 13 April but till now no update no phone calls no emails nothing perthatic services worst company please help

I was asked to collect the parcel at the dctc centre which was 10 kms away from my location. If you are not servicing our locality, then why are you even taking the order.

My assignment no is K54887292 not received for almost a week.please look into the issue

Inspite of telling DTDC courier service they delayed my parcel, reason gave was mis-route by DTDC courier service

I had placed an order online which was shipped on 11th-April-2022 with AWB No as D21533246. Still on 19th-April-2022 while check the tracking status of my consignment it is just displaying "no data available". (Cannot see where my parcel is)

I am providing the snapshot of the tracking status which I see while tracking.

There is no proper help provided by DTDC helpline.
Please help.

They didn't inform me that my parcel will be delivered that day, they didn't call me to inform me that product is delivered. they delivered the product in the hand of a person I don't know. my product was so expensive that I would have to bear so much cost and emotional breakdown.
the product must be put in an authorized hand. I am filing the complaint about the inconvenience I faced, the irresponsible behavior of the staff, and possibility of the disclosing information in the package that could have caused me harm.

I have sent a courier from Kanpur to Lucknow (Zip 226003) on 16th April with the consignment number U15985195. This has very important documents and the online tracking now says not delivered (Address incomplete or wrong - (CIR). I gave 2 alternative numbers in case something happened and dtdc never tried to contact me on any of the for delivery and now says not delivered. They haven't sent me any communication of this either. I could only see this when I tracked it even though I went online and registered my phone for tracking. They haven't given me any details about my courier. How do I get it back? No customer care numbers or office numbers available. All numbers online seem to be wrong. They are very important documents and this kind of irresponsible service is outrageous.