DTDC Courier & Cargo Complaints & Reviews

From 10 days my mobile has been not reached to my given address.
It's showing in transit from last 8 days. What to do this my mind get blown out. No courier response by any member.

Respected Sir,

This Praveen from Malkajgiri, Hyderabad-Telangana, India, recently we have booked consignment, a food product from Hyderabad to Pune, through DTDC Courier on 01.November.2021, were assured that it would be delivered in 3 days, but it was not delivered and informed after 27 days, as delivered on 27.November.2021, because of which the food
products are spoiled.

This is totally unacceptable. I would like you to address my grievance and complaint against the above, though we had reached customer service through IVR and non of your support team have helped us to resolve the issue intime.

Post 27 days, the customer service personal have mentioned, that they have no destination address which we have endorsed on consignment with the help of DTDC franchise team and the product has reached and is not their responsible to delivery in defined time. We think you as a senior administrator would take firm steps and refund my full amount for defective services.

I have all proofs and sharing you the same for your referrence.

We are providing the complete detail history of the consignment

Consignment Id- H26264496
Consignment booked - 01.Nov.2021
Delivery status - Not reached destination
Grievance - Consignment has not reached, worth of my amount Rs. 800 /-

AWB Number: D82965207

DTDC Service Ticket Number: 1524242
https://support.dtdc.com/support/tickets/1524242

The courier did not reach after more than 2 month of follow up. Horrible customer service as they do not respond after repeated emails. I would stay away from DTDC in future. Very bad experience. DTDC CEO should see this horrible courier service experience.

Curio Design is been sending all the product packages so far through DTDC courier from Ahmedabad.
However, this time the courier service has misplaced my package with tracking nu A92609980 from its holding facility in Surat.
the package was shipped on the 12th of January 2022 from Ahmedabad and was to be delivered by the 13th of January to Surat at its mentioned address.
the shipment reached Surat's main office/facility on the 19th of January 2022, and ever since then, the package has not reached its destined address. even after repeated phone calls, no one has followed up on the same. I had to go to Surat to resolve this issue and even after going to all the mentioned Operational addresses of DTDC, they haven't figured out where the package is. Nobody gives any updates or answers about the package.
Mr. Vijay Tiwari, who is the official head of Surat's Office has also shown quite unprofessional behavior. He promised for several days to share updates and call back to inform us about the status but had not shown integrity towards the matter and his own words.
it is deeply upsetting to learn about people up in the hierarchy showing such attitudes toward their customers. I'm looking forward to the compensation in return for such behavior and harassment.

I have been having this issue with the delivery agent at Chelari, Malappuram that he repeatedly ask me to collect the courier from his office. Am a doctor - Nephrologist working in a tertiary care hospital, reaches home late at night, am unmarried and have only aged parents at home. Instead of being helping hand for me, your agent is highly incapable, and never deliver things to my home.
Every time I have to plead, and they behave like they are doing a great favour for me by delivering the package to my home, that too after repeated requests.
Today it was a medicine for my mother and was told by your agent to arrange and pay for an auto for delivering package to my home, when she questioned this, they started verbally abusing my old mother.
This has now crossed all the limits and is testing pinnacle of my patience.
Unless you find a permanent solution for this and make your delivery agent apologise I will go to consumer court as I have the recording of the communication with your agent.
I hope you find a permanent solution for same
Pasting here phone number of your agent
[protected]

AWB/ Consignment Number:- B97924844

I sent the courier from bangalore to chikkaballapur, new DC office, which is always open. delivery address, I have given the phone number too

Its been 10 days, to deliver the courier. every day I had called DTDC customer care and wasted my time.. it is junk/very bad service.

Courier carries the bank statement, which is needed to process the K-CHALLAN amount 8 lakhs, because of DTDC my money went to hold/ blocked.

Everyday customer care executive tells, by evening 4PM it will be delivered, but it did not delivered. If K-CHALLAN amount 8 lakhs if I dont get money back then the reason is for sure due to delay, so I need compensation for the damage happened else people would suffer like me due to worst serivice. Once they experience the penalties they will get to know.

worst management, am not sure whether they are not monitoring the aged tickets.

here is AWB/ Consignment Number:- B97924844

my e-mail ID:- [protected]@gmail.com

I placed a courier from delhi to mumbai after somedays when i track the order the courier status was showing that it was delivered but we didn't received any parcel there. After being complaining several times they didn't respond to any of my mails or calls.. They just take the thing lightly and tell me that they will revert soon
The product which i parcelled there was expensive. I request you to give the status of the product
My courier No -D88701272 TO CARFIT PVT LTD. BY GAURAV SONI ([protected]) I'm attaching the courier slip and purchase bill of the product.
I hope for a quick response from your team.

This is in reference with the courier delivered from Chennai to Electronic city (Bangalore). The laptops was delivered in damage condition . The edge of laptop was delivered in damaged condition. The edge of the laptop is broken which led to damage Power button, internal panel and charging port area. Now whole dashboard has to be changed to rectify it and needed internal service to start the laptop and use which cost huge amount of money.

Consignment number - D20366125

Please look into it and do needful.

Hi.

I have still not received my package that I had ordered. It says incomplete address.
The consignment no is B98243955

The delivery address is
G1, Jayam Mahalakshmi Homes, 2nd cross street Srinivasa nagar, kolathur Chennai - 600099
Please help

I have received out for delivery message regarding my shipment D20434478 on 6th February 2022 but no one has contacted me and I can see status is "Receiver refused delivery".This is very unprofessional behaviour from your side, Kindly look into it.

Shipment no.- D20434478

My consignment number is Z72054600 pincode 190006 but on date of delivery of product . Delivery boy didnt called me for a single time. Now i checked my status it is showing address incomplete but the address is 100% correct . if my address was not correct why delivery boy didnt called me at least once on my given CONTACT number. i hope u will take strict action against this ### delivery boy. CONTACT no. [protected]

I was sent a package from Kolkata to Tirunelveli in Tamilnadu. I have not received the package and unable to track the same for more than 7 days . Customer care is some time too responsible and simply cut the call, saying unable to track.my tracking number was G78967947.Please take necessary steps to deliver the package or provide update atleast on status

I am gowtham from madurai district, tamilnadu my contact number is [protected]. I gave a parcel to dtdc incharge person Balakrishnan at k.pudur office madurai. He asked 3600rs for 25 kgs from madurai 625007 to nashik, maharastra 422206 pin code so i told him this is too much charge you kindly not make booking...he said now you should give 1000rs for my time waste then only i will return back the parcel. He is saying if you have guts do whatever you can.my parcel booking receipt number is D20856385 he not booked still and asking money as bribe i dont want it to be booked. I am having the recipt which he made i also uploaded in this complaint... contact me anytime... Kindly customer care person talk to him and return back my parcel
Details of the person who took my parcel is
name Balakrishnan and contact number is [protected] .

Sagara Karnataka branch dtdc courier are not delivering parcel to home always they told us to collect courier from there office always telling some reasons, worst experience and also they charging more prices for courier when we compare with other dtdc courier from other regions.

I sent a courier containing various items to my inlaws living in Kolkata through DTDC courier. The package included a packet of 500gms of Goan kaju. But this packet was missing after the courier was received by my inlaws in Kolkata. In addition to this, one more packet of mixed dry fruits was opened and could be seen as consumed halved. This is total insult to us and demeaning our emotions. The consignment no of the courier is M20765786. Kindly resolve this issues urgently. This is a mental harassment to me and my family.

Awb #H41480000. The courier was sent from jntu hyderabad to the local Hyderabad address itself. Its been 3 months i did not recieve the courier. They are closing the ticket abruptly as delivered without even delivering it. No response for the messages and calls.

Hello consumer forum,

I'm from hyderabad on jan 25th i delivered a courier from DTDC,
My consignment number: H27684820, Executive said by 27th jan it will reach the destination upto now the courier was not received. The particular Uppal branch manager his mobile Number [protected] was a racist Person he had kept my courier with him and not allowing the courier for the shipment, its been 10 days from but still no response on my document it was most important document, This is shocking scene from such reputed company i never expected such racism from the branch manager, please take action on that particular person.

Dear Customer Care ? Managers,
D77884319 Booked on 25.1.22 But as on date goods not yet delivered and the issues was upadted to Nagercoil booking managers DTDC and Coimbatore issueing Branch Manager through phone call and Whatsapp After that both of the managers are not attending calls and handover to lady staffs there and Region level coimbatore team also trying to give solution but Coimbatore concern branch Manager showing worst attitudes.
Nagercoil Branch Manger : [protected]
coimbatore Branch Manager : [protected]
coimbatore Regional Manager : [protected]
I have contact all of the above (Useless) manager in DTDC . Not even they are justifiable for their monthly pay.
If i booked through any bus service hardly take 10hrs but near about 8days over and lot of mentally disturbed because 50000/- Rs worth of medicine we booked and my client also fedup because of not yet delivered and he cancelled the orders.
and Lot of mails and Communication made with Your toll free and mails and Social media but DTDC not yet bothered about this issues.

Very worst and pathetic kind of approch and attitudes in coimbatore branch and Region also DTDC there is no any Proper communication channel to resolve the issues and only Toll free that call also connects after 5minutes and concern toll free staffs jsu asking Booking numbers and simply says that it will be solved but after that nothing will happening and Website customer complaints just Service token number raised but no any action behind. Its just like a fraud kind of system and cheating type of company what i felt because no any responsible person has deputed at branch or Divisions .Just taking money and escaping and name shake DTDC provided has Toll free Thats all.
Hope you understand the worst behavious of Coimbatore DTDC please take action mainly terminate the staffs and Better give some oppurutinity to some good candidates who serve the peoples
Also provide my parcel and compensation for my business loss.
Regards,
M.Ayyappan
[protected]​

I have sent a courier to UP on 21-Dec-2021. It's been more than a month now, still it's not delivered. Also I have raised multiple complaints and have contacted the customer service multiple times but still no proper response.
Consignment number: C21370242

A48687860 DTDC tracking number,
KOLKATA RAJARHAT BRANCH DTDC has Misplaced my courier and inform I have called so many times to customer care but half of the time there phone not getting connected half of the time they provide wrong information I need 3500rs refund of that dress which dtdc is not ready to give please help my contact number is [protected]i