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DTDC Courier & Cargo Complaints & Reviews

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Updated: May 27, 2026
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So far, so good. DTDC Courier & Cargo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope DTDC Courier & Cargo will keep up the work and continue to help more customers with their concerns even better 🤝
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DTDC Courier & Cargo reviews & complaints page 67

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M
manojlen
from Bhubaneswar, Odisha
Jan 19, 2022
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Address: bhubaneswar

I am from Bhubaneswar. I have a parcel that needed to be delivered 2 to 3 days back. When I call the delivery boy Bijay, he does not pick the call and when he picks the call, he talks rudely.
I contacted the customer care and they gave me the number of Debasish Mallick. When I call him, he just does not listen and behaves rudely.

Please, look into it. I am waiting for my parcel and the DTDC contact persons are rude.
DTDC Courier & Cargo customer support has been notified about the posted complaint.
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    S
    Sarath E r
    Jan 19, 2022
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    Address: Changanacherry

    A product was completely broken while delivering
    DTDC Courier & Cargo customer support has been notified about the posted complaint.
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      S
      shaikali2022
      from Hyderabad, Telangana
      Jan 18, 2022
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      [protected] this my booking I'd how many days it will 5ake time to deliver today is 18 still it's showing in transit
      DTDC Courier & Cargo customer support has been notified about the posted complaint.
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        B
        Bodduluru Jyothi
        Jan 18, 2022
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        Rats kept holes to our parcel in dtdc parcel
        What is this bad job in the parcel we kept
        Food items in the parcel 📦 if rats eat and
        Damage the food items how can we eat

        You should return our money due to these
        Bad dtdc parcel
        DTDC Courier & Cargo customer support has been notified about the posted complaint.
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          T
          tejaswini pingali
          Jan 18, 2022
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          Worst service. Didn't provide door step delivery, although it was paid for. We had to go and collect ourselves the package of 9&1/2 kgs. No proper communication details available on the site. Had to call customer care multiple times to get in touch with the person in-charge. Didn't expect this standard of customer service from dtdc. Very disappointed. Wouldn't recommend ever this dtdc courier to anyone.
          Had the experience from kompally, Hyderabad branch
          DTDC Courier & Cargo customer support has been notified about the posted complaint.
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            G
            Gulsheer
            from Chintamani, Karnataka
            Jan 18, 2022
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            Plz check my parcel and send me
            DTDC Courier & Cargo customer support has been notified about the posted complaint.
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              G
              Gulsheer
              from Chintamani, Karnataka
              Jan 18, 2022
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              Plz dlvrd my order
              DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                I
                irfan__maddy
                from Kolkata, West Bengal
                Jan 17, 2022
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                I placed an order on Pepperfry which is shipped by DTDC/DOTZOT with awb:[protected] . It shows delivered but order not received. No calls no from delivery boy, no delivery otp shared to anyone. When I am talking to Pepperfry its saying "All orders delivered by us have proof of delivery with signatures. In case you haven't received your shipment, please check with family members, neighbors, security, and anyone else who may have accepted the order on your behalf." and in reply when I am asking proof they aren't giving any proof .
                DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                  H
                  himmy pandit
                  from delhi, Delhi
                  Jan 17, 2022
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                  I have not received any call or message from the courier delivery agent.
                  Now, I'm tracking the shipment [ D11005531] and getting the status on portal on 17th January 2022, at 18:43 Hrs. Not Delivered(RECEIVER NOT AVAILABLE-(CIR)) "

                  Even the agent did not called me!
                  please help me and resolve this issue as soon as possible
                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                    V
                    Vinayak Vasishta
                    Jan 17, 2022
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                    With due regards,
                    I am a student of VIT Chennai but am currently living in shimla. I contacted dtdc in chennai to pack and ship my belongings from my hostel in VIT Chennai. Someone from dtdc over there went to my hostel and picked up everything. Later in the day he packed everything in two pieces. In one of the piece was my guitar and in the other was everything else. When i received my guitar it was broken in two, despite me telling them to pack it properly it was just wrapped in some cardboard and no proper box was provided for it. I tried contacting the customer care. They asked for some details which i sent on Saturday but I have not heard from them since. My consignment number is D20336363 and complaint ticket number is 1763384
                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                      M
                      Muskan Rahuja
                      from Gorakhpur, Uttar Pradesh
                      Jan 17, 2022
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                      My package with AWB Tracking No.: X64504795, status is "Shipment Returned due to RECEIVER NOT AVAILABLE" and last status is "Returned parcel delivered ". There were not a single attempt to deliver this packet to the address. It is my residence address where someone is always available. I also called DTDC Delhi office and gave them the tracking number but they were very rude and said they don't know about it before they hang up the phone. When you accept a packet, you commit a delivery. All courier company attempt delivery at least 3 times before they can send a packet to the sender. I would like to know on what ground this packet has been returned? I want my order back asap.
                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                        P
                        prith_4557
                        from Kolkata, West Bengal
                        Jan 17, 2022
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                        Not Delivered(ADDRESS OK BUT NO SUCH PERSON-(CIR))

                        I have sent a courier from Kolkata to Neyveli (PIN-607803) on 10th January, 2022 with the consignment number K38132626. I have also given the Contact No. of both the sender and the receiver. But the Online Tracking System says that "Not Delivered(ADDRESS OK BUT NO SUCH PERSON-(CIR))" on 13th January, 2022. NO SUCH PERSON is next to impossible as per my knowledge because I communicate with them on regular basis and inform them about the courier...
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                        S
                        Sahil Vidhani
                        Jan 16, 2022
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                        Address: MIDC Mumbai
                        Website: www.dtdc.in

                        I have not received my parcel M30255756 which is sent on 31st Dec 2021 from Mumbai to Ahmedabad. In the initial days, Branch Manager Pravin Manjrekar told me that we had made mistake by sending the shipment without scanning. Later he told me that we will give you refund for the mistake from our end. Now, from last 4-5 days he is not answering my calls. This is really a horrible experience with DTDC.
                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                          S
                          Sumit Kale
                          Jan 15, 2022
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                          Address: Premanand Society, Navi Peth, Pune

                          So i send books from delhi to pune.. It was 40kg parcel.. Firstly they didn't told me proper details about price .. They cost me double the amount of established prices.

                          When my parcel reached pune it was all wear and tear.. The box was all teared.. Books in that box was folded and some books got damaged..

                          I have proof with photos.. From payment amount to courier delivered...
                          DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                            D
                            damodar thakkur
                            Jan 15, 2022
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                            Address: umbergaon new gidc

                            Urgent materail from himachal i had booked by flight then also till now i had not got delivery of my materail .because this i am getting loss of 2000 daily
                            DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                              M
                              Mohi Thamiz
                              Jan 15, 2022
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                              When I called for courier status.call attender was rude and provide false statement.They resend the courier to the sender without my consent.Service quality is worst and rude.
                              DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                G
                                geenex systems
                                Jan 14, 2022
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                                Address: shopno 4,5,6 karamat market nishatganj lucknow up-226006

                                Not deliver aur ye nikla hai 3-9-21 ko gurgaon se
                                DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                Jan 14, 2022
                                Updated by geenex systems                                 plz cheacking immidiatly
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                                  P
                                  PRAKASH Reddy
                                  Jan 14, 2022
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                                  Hi.. my tracking no D11249458. It's shows delivered. But I am not received. I raised complaint but no response from DTDC.
                                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                    P
                                    Preethy PK
                                    Jan 14, 2022
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                                    I was available at the address waiting for the parcel with fee stated by one of the personnel.
                                    However, the delivery driver never approached my door, did not ring the bell nor knock the door, my number was available as well he could have called me. But instead they straight away stated as failed attempt which is not acceptable at all as I left important meetings/work and stayed home waiting for this international parcel. This is quite annoying and distressful and loss for my time and away from my work. Now this is holiday period now it will take almost another week to deliver, completely unacceptable delay. Worst service.
                                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                      I
                                      Indu Kaladhar
                                      Jan 13, 2022
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                                      Address: DTDC, Madinaguda, Hyderabad

                                      HI

                                      I have sent a shipment on 4th Jan and till now it has not been delivered. Tracking shows the shipment is out for Delivery mode from 8th Jan. it has not been delivered.

                                      AWB# H27334705

                                      regards
                                      Indu Kaladhar
                                      [protected]
                                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
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