DTDC Courier & Cargo Complaints & Reviews

I had booked a courier with DTDC - Moodalpalya, Bengaluru, a package of - 2 shirts weighing around 500 grams on the 2nd November by 11am to be delivered to coimbatore.
While booking I enquired if my parcel will reach on the 3rd or 4th of November if I book an express service and also reminded the agent that 4th November is Deepavali in coimbatore, the agent confirmed that it will reach on the 4th November since DTDC is a bengaluru based company and since the 1st November was a holiday DTDC would we working on the 4th November.
When the package was not delivered on the 4th and also on the 5th by 12 noon, we called the head ofiice, a lady from the head office spoke very rudely, saying that the package is despatched to coimbatore, and it is the coimbatore office to respond and she had nothing to do about it, inspite of telling her that we had tried calling all the available numbers found in the net, and not even a single person is answering the call, and moreover wanted to know who had given her number to be contacted.
If she is not able to respond to a customers query, why is she employed in a head office.

Please help me, my DTDC consignment with ID B96314022 is missing since many days. I'm from India and I'm trying to contact the DTDC customer care but they are not helping out . My consignment is being misplaced which has very important legal documents . Please help me. It's been more than 10 days since the package is shipped.

Please help me find out where is it and deliver to the addressee in DELHI as soon as possible. I trusted DTDC courier over Indian speed post.

Hi sir

Still i didnt receive my parcel.my tracking number did nt show properly.my contact number is [protected]

My parcel Z68173839 says it's delivered. But no one has received it . This is not right. Please share delivery slip. It says self as signed person who received. This is not true. I have no idea whether it is lost or stolen...

AWB: B96033441
DTDC website is showing the parcel as delivered but I've not received it, no delivery agent contacted me. I've tried contacting DTDC local office and the district office, the employees are harassing me on the phone which is very unprofessional.

I've even opened a ticket on DTDC support page, the ticket agent has an IQ equivalent to room temperature and didn't even read my message. [Image attached]...

It's been 2 month late that I had ordered my parckage and I have not received it yet. They are saying it has been delivered but I haven't received it yet, they had delivered it to wrong address and they are not guiding not telling the solution

30 october की बुकिंग
4 नवंबर को डिलीवर होने का promise किया था agent ने, आज 6 नवम्बर तक सामान चेन्नई एयरपोर्ट पर ही पड़ा हुआ बता रहा। कस्टमर केयर नम्बर कॉल रिसीव नहीं कर रहे।
बहुत घटिया और फ्रॉड सर्विस है
कोई जवाब नहीं 2 complaint पहले भी कर दी

My above mentioned consignment not delivered.tracking is showing it was out for delivery twice on 3rd and 5th but office door was locked. Office had a 24×7 security guard you can delivery to them. My concern is does anybody actually going for delivery ? 2nd attempt was done on Diwali night at 7.15 pm which by quite suspicious. Please get the issue resolved at the earliest

इंदौर से 31 अक्टूबर को कोझीकोड भेजा सामान 3 दिन से चेन्नई एयरपोर्ट पर ही बता रहा है। घरेलू सामान है। खराब होरहा है। बहुत बुरा अनुभव डीटीडीसी की सर्विस का। sms का reply भी नहीं करते। 4 नवम्बर को डिलीवरी का promise किया था बुकिंग एजेंट ने।
Very very bad service
😡

My Consignment number AWB# X75420141 undelivered and it shows wrong address or wrong CIR but my address was correct consignment return just near by my address.

Its thrice time same consignment Undelivered by DTDC, please resolve this seriously issue i am facing many problem because of this.

Thanks and regards

DTDC Consignment N25016567 booked on 31.10.21 still lying in Mumbai, not send for shipment.
Kindly look into the matter

Dear sir iam manjunath from sri sapthagiri enterprises channapatna...
Iam waiting for the consingment from last 10days..
Nobody is helping in dtdc...
Consignment number as follows d82946849...
Please send the material as soon as possible..
Cell [protected]/[protected]

I have sent courier via DTDC on 29th Oct 2021 its not delivered to ahmedabad
consignment number :-D00037310 &D00037311 it supposed to delivered within 4 days it has been 7 days not delivered to ahmedabad to my company address.
Please help us... thanks!

I've sent my product on 22 October 2012 with tracking ID (D[protected] till now I've not receive my product. It is saying consignment redirected. When will I receive my order... I need this product very urgent... please check about this matter

I'm Buddhadev Nandi, my contact no [protected], my shipment no D82887915, i had already raise a complaint thought web site 2 days back but there was no responds and nothing is happening, so my humble request to you please take care of this matter seriously. Actually the thing is your delivery boy called me and said collect the box 4KM away from my location so that time I'm not well to go from 4 km to receive that and your delivery boy returned my product and maintion in web side that customer refuse to receive that product. So request please re dispatch my product again in my location.

Below is the communication I sent to their mail.
also attaching images as proof.
date of incident-25/10/2021
Desirable resolution would be to get the damage of Rs2000 and shipping charge of Rs500 back.
when we called to know what happened they lied that the package was too weak and got damaged while transporting. then they proceeded to wrap the package in a new cover and delivered it. when our client opened it up she found it was damaged by rats. when we called dtdc they said this is normal with food items and there was nothing that can be done. they haven't even replied even after 9 days.

Hi,
I have been trying to get a reply from your customer service department for the last week.
Please reply as soon as possible.
The following is my communication with your customer service.

"Reopen | 8 days ago
#1120625 IssueD68542017
M
Marc N Mathew, reported 9 days ago
The package was in storage warehouse on a Sunday and the package was damaged completely by rats in the warehouse. the complete package was destroyed resulting in a damage of Rs.2000. the dtdc company is completely responsible for this due to low hygiene levels in the warehouse. I expect a complete refund of the shipment fees and also a reimbursement of my damage of Rs.2000 . Expect a swift resolution to this matter.Else I will be forced to approach the Consumer court to file a complaint stating the above facts with photo evidence.
D
DTDC Customer Support, said 8 days ago
Dear Marc N Mathew,

Our Support Rep has indicated that your ticket has been Resolved. The subject consignment has been delivered & the update should be visible within the next 8 hours.

If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
Should there be no response from you, we will assume that the ticket has been resolved to your satisfaction and the ticket will automatically be closed after 48 hours.

Sincerely,
DTDCSupport Team
https://support.dtdc.com/helpdesk/tickets/1120625

M
Marc N Mathew, said 8 days ago
As I said in my message, i expect a full refund and reimbursement for my loss. My issue is not resolved. Please reply before I proceed with legal proceedings.

M
Marc N Mathew, said 4 days ago
hello,
I still haven't received a reply. please reply immediately.
M
Marc N Mathew
Agent Working on This Ticket
M
Mary I
GTABLR
Ticket details
Assigned to
Mary I

Status
Reopen

I have a Shipment Related
Enquiry

I need help with
Shipment Status

It's about
Tracking Data Available

Resolution Comments
Delivered

Please reply.

Thank you

Docket No D88896822. Not received the courier. But Tracking status shows delivered. Kindly look into the matter

My DTDC tracking id is u60376179

Sunya ias company sent the courier on 27/10/2021 from Agra. But now the tracking datails showed that dtdc Agarpara super franchisee did not send me the courier. They wrote in tracking details that my parcel is out for delivery on 30/10/2021 and 1/11/2021 but the address is incomplete or wrong cir. But Sunya ias assured me that address is right. so DTDC wrote completely lie. They did not provide any phone no of that office. I called their customer care. They did not receive that call also.
So please solve the issue as soon as possible.
My details is - Namae - Shatangshu Nath Chakraborty
Address- 105 Prafulla nagar Belgharia, Kolkata - 700056
Mobile no - [protected]
Email id - [protected]@gmail.com

Regarding the above Issue, please find attached the latest status. Tracking is saying that it was incomplete address. The address is a very well known landmark and many of the ecommerce and couriers are delivering hundreds of consignment everyday. It was clear on 31st October itself that they will not deliver and asked me to pick this up from their office. Therefore. "Out for Delivery" status in the tracking details is very wrong and they never went for delivery of this item. DTDC Muzaffarpur does this every time. This has happened in earlier consignment also in D63398701 where they charged additional 150 rupees. It is requested to look into the matter.

P K Pan

I have not received any parcel, tracking no.T09066725. But in DTDC Tracking sites there is mentioned "DELIVERED". Please tell me where is my parcel. I have not received any call from DTDC also. This is serious thing. Please show me your deliver slip. Please reply me asap. My no.[protected]