DTDC Courier & Cargo Complaints & Reviews

Hi,

My shipment consignment # : C15547663
Supposed to be delivered on : 11/12/2021
Status on DTDC site : Delivered
Complaint date : 12/12/2021

DTDC guy with the mobile number [protected](Name : Sreedhar as per truecaller) called me yesterday(11/12/2021) and he was expecting me to come and collect my shipment from their office. I questioned him on the same and later he agreed to deliver it to my home. It is hardly a kilometer distance from my home and I could go and collect it so to say. But this is not the first time they are doing like this. I had similar experience earlier where they complained that the shipment size is big(not really, its a carton of 3X2 feet and nothing heavy in it) and they don't have any delivery boys and I went there to collect it

Worst part is that I did not receive the shipment even by today(12/12/2021) and DTDC tracker shows that the shipment is delivered already on 11/12/2021. This is a serious issue and I would like to know if DTDC is paying them the fuel bill or these guys are lazy to deliver and claim the bills for fuel. DTDC please look in to this seriously

I have ordered something and the courier provider is dtdc . when i track my order after 10 days it shows me delivered and someones name is written on that i dont know that person whose name is written. I didnt got any courier or parcel. This much of big courier agency and providing such a poor service to their customer is not acceptable.
Help me to get my product.
My tracking link no. Is B93217404
Regards
Puneet

I'm the recipient of consignment X76686277 for Hyderabad location. It should have been delivered by 6th Dec'21, but it was redirected. I followed-up with their customer care, after 3 days, the shipment status went to 'Delivered' on 9th Dec, but I did not receive it. When I conveyed the same to the customer care, they keep telling me to wait for 1 day and they are checking with Balanagar branch. On 11th I went to the branch, but they did not find the shipment and keep telling the same story that they'll find it soon. The shipment has my bank cheque book and my flat registration is getting delayed, because of this.

DTDC TRACKING: Z70147893

This package was sent on Dec 6th 2021.

This item shows delivered on December 11th, 2021, and received by IRFAN / RELATIVE, whom I've never heard of.

The Package has the Name address house number and phone number of the recipient, I am wandering was handed over to some unknown person .

The delivery guy never called not sent any text messages about the delivery update.

These items were worth over 10000 rupees .

I want strict action to be taken against such an incompetent and unfair services provided .

Thank you

Cargo No is D68879489. It was supposed to transfer from Jamshedpur to Mumbai. It was given on 3rd December and has reached the Bhiwandi Branch on 10th December at 4:00 pm according to the tracker.

Despite repeated calls and queries, they have still not send the courier to the address given at Thane West. Please help as it has already been delayed.

Delivery not made stating the following reason:
OFFICE CLOSED OR DOOR LOCK-(CIR

Despite the address being an hostel, it is open 24x7.

There was no call to my number from delivery persons or any attempt to redeliver the package on the next day.

There are books which I need for studying urgently.

Customer care took no options. They don't even pick the call in several tries.

Dear sir
Dockets no P59551734 tracking not show booking dt 08/12/21 please provide tracking as soon as possible
Thanks
Parvesh choudary
[protected]

Dear sir

Dockets no P59551734 booking dt 08/12/2021 not show tracking only please provide tracking as soon as possible my mob no [protected]
Please urgent emergency delivery
Thanks
Parvesh

My product is showing the status that it has been delivered three days ago but I didn't received any product not even a phone call . My AWB number is D81797840 please check into it .

I had a package couriered from Delhi to Bangalore on 2nd December, 2021. It reached Bangalore on 5th December, 2021.

Since then no one has cared to home-deliver the package.

After numerous calls to the call center and after asking them to escalate the issue, the tracking status was changed to "Out for delivery" on 10th December, 2021, in the morning.

Till now it is not delivered. They give lame excuses like there is no delivery vehicle available, and other crap.

This is the second time the worst service by them.
I will never in this lifetime recommend this courier company to anyone.

My delivery for tracking id X64506612 was not delivered to me but I got the message that it was delivered. The tracking website also shows it was delivered and received by me but it wasn't. Where is my package and when am i going to get it?

I was supposed to get my order today. But its showing receiver not available (CIR). I want to know the reason i didn't even get a call why?
Thank you

DTDC is useless they provided me 3-4 days of delivering a medicine package, but till now they undelivered my package, they charged me ₹350 having their "v series" service facilities. After a phone call the destination agent refuses for delivering the package by saying that they have no "Delivery Boy" and said we will take some more time.
Tracking number :- V62484542

I had booked their service from Thane to deliver an important document to NITIE in Powai. After calling up the institute they said they had not received any courier. When I called DTDC they said that address was incorrect and the courier could not be delivered and asked me to collect it from their Marol branch. When I asked them to return it to Thane from where I had booked, they said they will re attempt delivery. Afterwards I got an email from their customer service stating that NITIE is a restricted area and they asked me for contact details which I provided. Again no update and after a couple if email reminders the customer service person said that my complain has been escalated to their AOM. Meanwhile NITIE informed me that the courier company was lying as they receive hundreds of couriers daily and it is not a restricted area. After emailing dtdc sgain the customer service person again wrote that it is a restricted area snd again asked me for address and phone number which I had provided long back. I dont even want a refund, just return the package to me in Thane from where I had booked it. I will never again make the mistake of couriering anything with DTDC. They are liars and their customer service sucks

The product was out for delivery but showing that not delivered ( office closed or door lock)
They never contacted me. This is bad act. I raised complaint again as well but they did not respond on 2pm ist today. Please the product was urgently to be delivered.

I got a call from the Courier deliver person on 1-Dec-2021 and ask me to come and collect as he has limited service/person to deliver to my area and update their tracker with wrong information as my area is in Restricted Zone.

After I complained to DTDC team, they said they will follow-up but now they mentioned (ADDRESS INCOMPLETE OR WRONG-(CIR)) and returning my parcel.

Even they didn't mentioned the concern they are giving their address to collect the parcel and not even in an requesting tone, as if we are not paying for the parcel.

It is the Worst service from DTDC i ever experience it, I am not going to utilize their service in future and recommend to my surroundings.

They can think it may be one customer, but if they didn't change the attitude, it will definitely get their service close down soon.

I have couriered photo frame from dtdc courier service from Kanpur Uttar Pradesh to Pune Maharashtra from Kanpur Uttar Pradesh kidwai nagar vendor with tracking number D87260759.

The photo frames which we have been delivered to me are all damaged not even a single one is delivered properly.

PFA the videos o[censored]nboxing. These paintings are worth of arround 30k therefore I need throw investigation and compensation for the same.
I have also reached to customer care of dtdc but they are blaming vendor as sop were not properly followed and vendor is blaming transit team that they have miss handled it. No one is taking the blame and I am suffering the loss.

Thanks & Regards,
Anjani Kumar Gupta

I haven't received my delivery from DTDC courier(Tracking ID D[protected].But the status is showing that my parcel has been delivered. I am trying to connect with them over call and tried to mail them as well but I am not getting any assistance/support from DTDC.
My deliverey address is Pragati Nagar B[protected] korba chhattisgarh. The delivery was shipped from Gurgaon.
Please help me.

Sir
I had ordered from online site ItsyBitsy and the seller had sent the parcel via B96565705 to my son Shivendera Singh at Gaur city 2, Greater Nida West (UP).
Please check the delivery status. On 01 Dec 2021 delivery executive of noida ph3 branch gave an excuse that receiver not available. My daughter was in the flat all day. Next day firstly he wrote an excuse that address is incomplete or wrong and on the same day later he again qouted that receiver not available. If address was wrong how come he found it after 7 hours? My son contacted DTDC office and was told that the parcel will be delivered but till date the parcel where abouts are not known to me. Kindly look into the matter.
Regards
Dr (Capt) Tribhuwan Singh

Tracking No. D69212050
Reference No. [protected]
This shipment has reached Baroda (Delivery branch ) on 30th November 2021.
Since then we have not received the delivery of the shipment in the same city till date. When we track it online, it shows delivery rescheduled from last 6 days .. It show's out for delivery in the morning and in the evening they update it as delivery rescheduled . How could you people reschedule the delivery daily on your own without ant delivery attempt nor you called the receiver any day till date from last 6 days.

How pathetic this service is that i m not receiving the shipment from the warehouse from 6 days and you guy's update the online tracking as rescheduled .. And repeatedly you have been doing this ### from last 6 days.
Poor and pathetic service .
Pls deliver the shipment today itself. I have already talked to the CUSTOMER service today in the morning but till this time i have not received the shipment . Or give me delivery prson number.

My CONTACT number is +91-[protected]