Duravit India — Duravit Commode Cover is of Poor Quality and No longer usable

Dear Sir/Mam,

I am Vijay from Bangalore.
Mobile No: [protected]

I had been using Duravit commode for two of my bathrooms and the quality is so bad that it has now turned yellow and stinks a lot.

I didn't expect this sort of a quality from a brand like Duravit. I would definitely want to raise this as a serious concern as this is of poor quality than the cheaper ones in the market.
Paying a hefty price for the product and facing such issues is totally unacceptable.

I kindly request you to replace both of the seat covers asap with no additional cost.
Pl take this up with Duravit and company and do the needful.

Thanks
Vijay