Duravit India — Huge Crack in the Commode

Address:

Karnataka Pipe Centre, #635, Ashoka road, Mysore 570001

I have complaints against the duravit commode which they claim to be of high quality and durability. They don't stand by it and fool us customers. I bought Duravit commodes and got them fixed in my house 8 years back. Within 2 years, one of the commode got a big crack and had to be replaced. As it was within the 5 year warranty period they replaced it but now 3 years after another commode has the same issue where the commode has got a huge crack from the bottom and has to be replaced but it will not be done as they said over the phone call it is out of the warranty period. I want to know how will you solve my issue?

It has not even been 10 years from the time I got them and already have so much issues. Why does Duravit claim themselves to be manufactured by experts because the quality really sucks. Furthermore, it is very expensive. How do you expect this to be resolved?