Duroflex — defect product

Address:

NO 526 SAI KUTEERA APPARTMENTS BHCS LAYOUT, 560061

I purchased duroflex vital two months back and found that there was a manufacturing defect and informed the same to your representative mr suhas phone number [protected]. I got an understanding that it will be replace with new matress within ten working days but it didnt happen. He is not picking the call nor replying my message.

Felt really bad on this unprofessional and negligence about handling the customer query.

Kindly let me know the next level of escalation and resolve this immediately.

Call me @ [protected] for any concern.