Duroflex — Delivered wrong product and didn't replace it

Website:www.duroflexworld.com

I ordered duroflex live in mattress with size 75X60X8 on 05 Nov 2020 from their website. But they delivered 75X60X6 instead of 75X60X8. I raise a ticket with their customer care on 10th Nov 2020. But still it didn't get replaced. 8" mattress cost 16K but 6" mattress cost 10K. i want to get it replaces or refunded the amount.

Ticket No: [protected]
Order Date: 05 Nov 2020
Order No: M041911
Invoice No: DWH-2020/21-99
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