Duroflex — mattress not replaced even after multiple complaints

Address:Devegowda Petrol Bunk, 560070
Website:duroflexsupport.com

I bought a duroflex mattress 2 years back. The mattress is faulty and has issues with the make. I opened a ticket with duroflex to replace/repair the mattress as it is within the warranty period. The customer care doesn't have an sla in resolving these tickets and everytime i call i get a vague response. It has been a month since i lodged the ticket and no response from duroflex yet. Please look into as soon as possible. The reference ticket number is 132.
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    Devegowda Petrol Bunk, Bangalore South, Karnatakaban
    India
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