Duronto Express — did not get the bedroll

Address:

Nagpur, Maharashtra

I had booked a ticket pnr no. [protected]
From secunderabad to nagpur
I had booked the bedroll with the ticket
But when the distribution was going on the person said he did not have the chart check with the tt
That person was drunk while doing his duty
He gave me his no. Asked me to call after tt says to give the bedroll
Tt came after that i am trying to reach that person he is neither replying to the call nor he is in the coach
It's nearly 4 hrs i am in the train.. Inspite of booking the bedroll have not got proper service