Dwarka Indane Service — Refill not delivered

Address:

New Delhi, Delhi

I have booked a refill for my LPG connection ( consumer no. 05428) at Dwarka Indane Service, for this booking the challan was generated on[protected]. But the cylinder is not delivered yet. We also got the refill delivery SMS on[protected]. I visited the gas agency thrice in last four days and everytime they give an excuse that the LPG cylinders carrying van hasn't come or the van got punctured on the way. They are just giving me one or the other excuse. For last one week I am without any means of cooking. Me and my family are somehow managing by eating outside. but for how long will this go on?If we fall sick by eating out every day then who will be responsible for that? I am a senior citizen and an ex-defence personnel. despite of that the agency people and the delivery man are harrassing me, they donot bother to provide me the refill which actually is my right. I am not asking for any undue favour. But still I am suffering without any means of cooking for past so many days just because of a few fraudulent and corrupt people. Not only this, the cylinder we recieve from the Dwarka Indane Service always has less weight of the cylinder than it should be. this agency has completely made peoples' life miserable by some or the other way. I would request you to kindly look into the matter and take strict action against these people so that I can get my refill by tommorrow.