E-Billing Solutions — Refund of Rs2000

On 24/04/2021 I did payment of rupees 2000/- to TPWODL via my Axis bank internetbanking and the amount was deducted but the merchant(TPWODL) did not receive any amount. So I had to pay them again by physically .
I would like my refund back of rupees 2000/- done via E-billing solutions.
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