E-Billing Solutions — transaction failed but amount deducted

Sir,

On 1 october 2019 i did a transaction of rupees 674 only but it failed and my money deducted from my account.
I contacted merchant but they said that i've to contact ebs about it.

Transaction was done debit card of visa.
My case is money is deducted from my account but transaction was failed.

Merchant reference number is 10507
Ebs payment i'd is[protected]
Please look into the matter and resolve it as early as possible.