E Com Express — Product not delivered but in message and website it shows delivered

I have sent a parcel having AWB no [protected] to Hojai. Assam. On 28 May a message received that product is delivered. In tracking also it shows product delivered on 28 May . When enquired at Hojai ecom office they hand overed the parcel. But my question is how can they sent message and upload in website that it is delivered? Is this your employees work culture? Can you explain it please.
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Jun 02, 2021
Updated by Nipungogoi
It shows that it is resolved. But my question is how can they updated it as delivered without delivering the parcel?
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I orderd a product in shopee and it is out for delivery since 8th December 2021. I didnt get the product and they didnt call me even for once. Now the product was showing it was delivered. How?? Why??.. I didn't get the product... It was gift to my mom.. please 🥺 I want that product. Help me. AWB no:[protected]

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