Eagle Wings Vacations Pvt. Ltd. — False interpretation from the employees

Address:

Bangalore, Karnataka

Hi, i recently got a call from Eagle wings team that we (my family) won a free trip through a lucky draw and with this an attractive kitchenette and vouchers. I went into the office and they gave a presentation of one hour, which was impressive but at the end they offered a package of 80k and asked us to take it immediately as it was a spot offer, with the following offers: 1- Assured stay in for 14 odd days in a year with star properties. 2- reduction in Air fare. 3- if the services shown and provided are not the same then immediate canellation of membership with Cost reimburse. 4- Discounts coupons for shopping. Being convinced we accepted the offer but the very next day my mom was diagonised with Kidney failure and i wanted the cash very urgent for the treatment. when called the representative (Rajnikanth) said we cannot cancel the membership but it can be tranffered to someone who will be intrseted. After this whenever i called either he is in a meeting or he is in a movie will call in 2 mins and unless we call hinm 20 times he will not answer the call, After two days of not answering the phone forced me to go and check in th office then i hear that he has lost his phone hence he could not call. (Note: to ensure a customer comes to office they have a landline through which every half an hour a person calls you). After viewing this kind of consumer treatment i had to speak to the higher up and after talking to higher up Sri Ram i understood that Mr, Rajnikanth has been making false promises to customers without the knowledge of the Higher up, after a long discussion i heard he is suspended for a week. Its coz of his false words i was carried away and now he is suspended. Whowever you are lookinmg after these complaints please take some seroius actions as there are numerous people who are cheated. I had to take a loan for my mom's treatment, having such a strong reason for cancellation the eagle wings team says sir, if a person give's us Full pay in hard cash, we will transfer your membership and return your money, the chances 99:1, This is consumer exploitation, this is a serious crime. All the above terms and conditions about Cancellation were hidden during the presentation, now when asked they say we cannot help it. Please Sir, i want nthe money to pay off the bank, Please help me.