Hello In the month of May 2022 I booked a aligner on smile ai platform online. The total cost was 35, 000.Rs. I have paid booking amount of 2000 myself and the remaing 33000 was availed through early salary who is the emi vendor for smile ai.
As I did not get any update on my order for more than 1 month from smile ai I asked them to cancel my order and requested them to refund 2000 rs and cancel my early salary loan as well.
But they did not do it, when I requested to early salary they said they can't do anything and I need to pay the emi. Hence I paid 1st month emi of rs. 2705 as it will affect my cibil score.
After that I daily called smile ai and early salary and they did not responded. When I told them I'm going to complain about them legally.
Smile ai customer person called me last week June 10 and told me they have I formed early salary to cancel my loan and also told they will refund my emi amount as well. But they refunded only my booking amount.
Then today I reached early salary team regarding this and they told me they have not got any message regarding my loan cancellation from smile ai and they cannot close or refund my loan and money.
Hence I decided to complain against them. I need my refund amount. Was this information helpful? | 
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