[Resolved]  EarlySalary — not providing moratorium benefit

Hi
I have taken a loan from early salary and was paying them regularly till march and then after that due to lock down issue i opted for moratorium and now when i asked for increase in moratorium as per rbi guidlines the executive on call start asking me unnecessary questions and asked for my bank financials, i shared those also as i am the one who require the option it's been 10 days i was repeatedly following up with them and now today i got a mail from them that as per the policy i am not eligible, i dont understand which policy they are referring to and the reply also took 10 days to come, this is completely unethical