EarlySalary — This is the first company i’m coming across who can be unethical to any extent

Anirban_09

Address:

Pune

This is the first company i’m coming across who can be unethical to any extent; after writing regular mail and informing them, that i would like to avail the moratorium facility given by rbi... There is only auto acknowledgment... And on regular basis they are presenting the “ecs”, which is getting bounced and my account is attracting unnecessary bounce charges. When called up the customer service i was been asked several unnecessary questions that why i would like to avail ; i explained them all still they were asking me to provide documents for them to understand that i should be given moratorium, i immediately told them my discomfort of sharing any documents to avail moratorium... As per rbi guideline the same is not required... However i still kept them informing and one sided communication over the mail for availing moratorium. And they were on regular basis kept hitting the ecs to my account. Not only this they are sending threatening sms and mail to me.
Loan account number - lai[protected]

Was this information helpful?

No (0)

Yes (0)

EarlySalary customer support has been notified about the posted complaint.

Jun 11, 2020

Updated by Anirban_09 No action is yet taken from the “early salary” team after a repeated mail communication & they are not honouring the deferment of loan termed as “moratorium “under Covid 19 which is given to all “Banks” & “NBFC” under the RBI guidelines ; where the existing client with “term loan” can avail this benefit.
However they are continuously sending threatening sms and mail (screenshots attached for reference).
When I got an opportunity to speak for the second time yesterday, they are not interested in understanding my situation and only sending sms, or mail.
I think that there is no other option left rather than taking a legal step against this type of harassment.

Jul 20, 2020

Updated by Anirban_09 They are still threatening me of sending across the recovery guys at the place, and what not... giving unnecessary mental stress to me and my family, request to kindly advise what legal step can be taken against this harassment.