Hello Earlysalary,
This is to bring to your notice that even after multiple requests Early Saalry has failed to process my request for sharing my call recordings from Feb and March 22 with Earlysalary collections agents.
Summary of issue:
I have a 12 month emi with earlysalary( 10 emi's completed) with a due date of 2nd of every month. 8 months ago my pay roll date got changed from last working day to 6th of every month.
I called and informed Earlysalary about the issue and informed them since the saqlry date is changed the NACH requests will be failed on 2nd of every month due to which I was charged both by my Bank and Early salary for every bounce charges. The agent waived off the bounce charge from Early Salary and the bank charges were paid by me. In the month of Feb end or 1st half of March 22, I received a call from Earlysalary collections agent and after out discussion the agent informed me to process the EMI again which I did and he informed he will be waiting off 590 rs.
Now the main problem here is, the agent didn't waive off the 590 rs and it got carried forward to April, when I checked on April, I called up customer care and informed them the agent missed the waiver and customer care agents told me there are no notes with regards to waiver.
So I asked them to share the call recordings of mine with the collection agents. Customer care agent informed me that they can't cater the request over call and to send an email. I sent an email and after few follow ups the response is still not processed-
The reason I am writing this long email is because of the harrasaament which I had from you guys and for telling me that I maybe lying on the waiver part( seriously for 590 bugs..??). And to prove it I asked you guys for the call recordings to know who is lying but you guys have not shared it till today. If you have nothing to scare about then why are you hiding the artifical.
Now before I take it up to ombudsman to complain on the harassment done by you guys. I would like to give you a final chance to answer my below queries:
1) As a fair standard practice do you guys follow transparency in business activities??? Like updating the work notes after each and every interaction with customer.
2) I need my call Recodings with Earlysalary customer and collections agents from mid Feb to first half of March.
3) if I have to send a legal notice. To whom should it be addressed to. Please share details with address.
Note: I am done with the discussion over call as you are not ready to share the recording for reference at times of conflict.
So movig forwarded let's take it over emails, so that we both will have artificats with us.
Regards,
Ram
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