Easemytrip — Charging amount more than final amount being displayed

Easemytrip — Charging amount more than final amount being displayed

C Chweet_cherry Mar 18, 2024 Apr 4, 2024 This thread was updated on Apr 4, 2024

I made a booking with easemytrip and the final amount being shown was ₹25883 after all taxes and discounts. When I proceeded with the transaction, the amount charged was ₹26833. But after the transaction the final booking confirmation page also showed the amount as ₹25883. I have screenshots of the same. When I told them thay are quoting different break up and saying ₹26833 is the amount that was shown. I communicated with them that the amount being shown on the booking page before proceeding to transaction should be same as the amount actually being deducted. How can they change the amount on the transaction page? The final e-ticket that I received on my email is showing the final amount as ₹27333. This is not the amount charged. They are not consistent with the transaction amount. Booking page showed ₹25883, amount deducted was ₹26833 and the amount shown in ticket is ₹27333. This is how they are cheating their customers. No consistency at all. +2 photos Was this information helpful? No (0) Yes (0)
EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Mar 20, 2024 EaseMyTrip.com Customer Care's response Hi, We'd like to inform you that airfares are dynamic, fluctuating based on factors like demand, time of booking, and seat availability. Prices can change rapidly, often within minutes. Furthermore, we kindly request you to DM us your contact/booking details at [protected] so that we can assist you at the earliest. Apr 04, 2024 Updated by Chweet_cherry It has been more than 14 days but no refund has been made. No action has been taken by the company on my complaint
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Chweet_cherry

Mar 21, 2024

So according to you the total amount is ₹26833 as per fare change. Then why was the final amount on the ticket shown as ₹27333. And I was not shown any fare change message. Even if the fare was changed at the last moment, that should have been displayed on your website while proceeding for the transaction like other websites do. Only when I mailed, filed a complaint I am being told that fares changed. The fare did not change you have a lousy policy of charging any random amount from your customers. First you showed ₹25883 as the final amount after 2500 first time bonus and then you charged a totally different amount, ₹950 more. You should have shown the chargeable amount on the final page, even the transaction page showed ₹25883 as the transaction amount, the screenshot if which I do not unfortunately have as how was I to know you will change chargeable amount. I have added a screenshot of my ticket on which ₹27333 is mentioned as final amount but this is a completely new figure. Please stop cheating customers.