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EaseMyTrip.com — Almost 6 month gone yet Did not get refund

This is regarding my travel way back in april 2021 to dubai which I could not go due to travel restrictions as per my Booking ID is EMT82459078 . EMT did not refund my airfare which was quite unfair.I follow regularly and always i get the same answer.
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Dear Sir, We would like to inform you that your complete refund has been processed from our side on 29th Sep-21 in the same mode of payment regarding booking ID EMT82459078.
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