EaseMyTrip.com — Amount deducted from full payment

Address:

NO 5 ALTAS VILLAS ALTINHO, PANAJI GOA, .

On the 26th of February 2020, I had booked return flight tickets sector Goa-Dubai-Goa for the 8th of April 2020 through EaseMyTrip. The booking was confirmed for 4 Passengers and the booking ID was EMT71167497.
The total purchase price was Rs.75, 516.00 which was paid by debit card and receipt thereof acknowledged.
Due to the Pandemic Lockdown and subsequent cancellations of flights I was not able to travel to my destination.
My refund was processed on the 28th of March 2021, and thereafter I was sent a message on my cell phone which read
Airlines cancellation fee -0
EMT service fee -0,

However, when I checked the refund amount which was credited to my account, I realized that I was paid a total of Rs 72, 310.00 which is exactly Rs 3, 206.00 less than what I had originally paid for my tickets.

Kindly explain, Why you have paid me Rs 3, 206.00 less considering that as per directives of the Supreme court of India order which had stated that “the value by credit shell will be enhanced by 0.50% per month (6% per annum) till June 30, 2020, and thereafter till March 31, 2021, by 0.75% per month (9% per annum). The Apex court had mentioned that only the airlines in financial distress could issue credit shell vouchers till March 31, 2021. After this, the airlines will have to refund the credit shell amount with such enhanced value”. I will be obliged if you could kindly settle the balance as per the above directives and oblige. Thanking you,
Yours Faithfully,
Melwin Chico