[Resolved] EaseMyTrip.com — b2c whitelabel website

kalyan108

from Bengaluru, Karnataka

Address:

560067

I am a travel agent from Bangalore and created a website for my shop from easemytrip.com which is from Delhi on November 2018 . It was for my costumers to book flight ticket, book hotels, and bus ticket online . With high hopes and trusting easemytrip I created these b2c whitelevel website but there are so many issues with the website. They dont solve the problems. The most common issues are when my customer tries to book a ticket the money gets deducted from their bank account but ticket doesn't gets issued and I have to face problem because of easemytrip. There are several other issues and complained to them so many times and they dont solve any problem. I have send lots of mail to them even to their CEO also but no one solves my problem .At last I asked to close the website and give my money back but they are not doing that also. I am a poor person, and with lots of hope wanted eshtablish this businees I request you to take appropriate action against them and help me to get my money back.

Regards,
Kalyan Banerje
mob- [protected]

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Apr 4, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

As per telephonic conversation with our sales team one of your issue related to refund has been resolved and your second issue will be resolved in the coming week. As they have already escalated to our tech team.

Feb 23, 2019

Updated by kalyan108 Nothing solved. That cusyomer has not got the refund and why such long time you people take??

Verified Support

Mar 04, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

We hope you have got the refund and we assure you that you will not face any issue in the future.

Mar 05, 2019

Updated by kalyan108 My customer cannot book even a single ticket and u are telling everything is solved

Mar 05, 2019

Updated by kalyan108 Because of so many faults in the eebsote and ticket price high everyone is complaining . Its useless to complain to u pple as nothing gets solved properly. Even my customer got his refund after 12 days and in between you said refund had already been sent to customers account but that was not true. I have already told you to put the banner in my website and that also you have not done. Easemytrip has cheated me by talking the money to make the website. It is my biggest mistake

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Comments

kalyan108

from Bengaluru, Karnataka

U people say it will be solved but still now many problems are not solved ok . And that refund has taken almost 10 days and yet has not reached his bank. After calling several times also you people dont solve my problems. Its giving us mental stress as we dont have any control over things and its upto your wish when you easemytrip will do something.