[Resolved]  EaseMyTrip.com — booking cancellation - dissatisfied with the services provided

Address:	Haridwar, Uttarakhand, 247667
Website:	Easemytrip.com

Dear Easemytrip Team,

I am an unsatisfied customer and heartily disappointed by the services provided from Easemytrip.com. I have booked a honeymoon package from Easemytrip.com by your executive Ms. Renu Agrawal. As discussed over mail, I proceeded with the given quotation and inclusions in the package.

But after submitting the initial amount of 25%, Ms. Renu called me that sorry sir we can't book your honeymoon inclusion and for that I will less you Rs. 2, 500/- to Rs. 3, 000/- as I assumed this price of honeymoon inclusion in your package. But after confirming with the hotel, the price for the same as told by the hotel executive was Rs. 6, 000/-.

I called her and told the same. She said sir I will less your that amount too and you arrange that with your own from the Hotel. I requested her to cancel the booking if there is no inclusion. Her reply was "Sir aisa nahi hota, booking cancel nahi hogi ab". Her rude behaviour ruined all and also changed my mood to proceed further with this booking. Due to this kind of behaviour from your executives, an adverse affect will be there in near future and let down the reputation of Easemytrip.com.

So, I am hereby requesting the concerned person to please cancel this booking and initiate the refund.

My Reference ID is: QRYDOMHOL16DEC180028. Attaching conversations held with her for your ready reference.

Thanks & Regards,

Nishant Verma
Mob: [protected] / [protected]