EaseMyTrip.com — Booking discrepancy

I booked my flight ticket today for 25th may travel from easemytrip app, booking id : emt72706111. Due to a very emergency situation i have booked the 1st flight but the ticket is in pending status and just now i got a call from easemytrip stating there is some problem on their end and they want to cancel this booking and would refund me after 7 working days.. I can't wait till 7 days due to an emergency situation i need to travel on 25th may.. I need immediate support..
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