EaseMyTrip.com — Cancellation due to flight cancelation

Address:

Mumbai

My flight was canceled by go air. When contacted, EaseMyTrip executive first told me that he can do nothing but offered me refund. After 2 days when reminded another executive said sorry and said refund will be made. Since no refund was confirmed, I again contacted . After another 2 days when reminded I was told to apply for cancelation through website. When tried, refund amount was shown far less. Again I had to contact EaseMyTrip customer service. After a long conversation, the executive agreed to do cancellation and full refund. I'm using EaseMyTrip for last 15 years but I will never do it again. This is not the first time the flight gets canceled at the last minute. What's the use of booking 3 months earlier?