EaseMyTrip.com — Cancelled all 4 tickets with the air india without informing me

Address:Delhi

Trip ID - EMTAE1367520,
I cancelled just 1 passenger's ticket out of 5 and in app or website login it shows partial cancelled as a 1 ticket. but without my knowledge easmystrip cancelled all 5 tickets by mistake and no information was given to passengers that tickets are cancelled. When all 5 passengers reached at airport that time they were shocked by air india employee who informed them that all 5 tickets are cancelled. I got email confirmation from easemytrip that we have processed cancellation for just 1 passenger but in reality they cancelled all 5 tickets with the airline without informing passegers in prior. I had to book another urgent flight which is double the cost which i paid previously. So I would expect this new ticket amount 1684 AED as a compensation along with the refund amount for 1 ticket.

I am not even asking compensation for mental harassment and problems which I had to go through because of easemytrip's mistake.
+1 photos
Was this information helpful?
No (0)
Yes (0)
EaseMyTrip.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Pradip,
We regret the inconvenience that caused you. However, we are working on you concern and we will connect with you at the earliest with best possible resolution.
Pradip Garje's [Complaint's author] reply, Dec 7, 2023
Hello Again !

By when will i get resolution for this complaint ?
Are you going to take months n months or year to resolve this issue ?
Last time you took 3 months to pay my refund which was supposed to be paid within 7-8 working days. Everytime you guyz are driving crazy to your customers.
EaseMyTrip.com Customer Care's response, Dec 8, 2023
Verified Support
Hi, Pradip,
We regret the inconvenience and apologize for the delay. Further, we have tried calling the registered number but unable to reach you. In addition, we are already working on your concern and cross-checking it with the airline to remedy the issue. Moreover, we will notify you once we get an update from them. In the meanwhile, we request your cooperation. Thanks!
Hi
I am still waiting for an answer from Amber. Dont know how many months you need to answer me and give me solution to my problem which was created by your system glitch.

Waiting and waiting since long.

Thanks
EaseMyTrip.com Customer Care's response, Dec 29, 2023
Verified Support
We apologize for any inconvenience caused and regret the delay. Please be informed that we are already working on your concern, cross-checking with the airline to resolve the issue. We will notify you as soon as we receive an update. Your cooperation during this time is greatly appreciated. Thank you.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    EaseMyTrip.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    1308
    Pending
    313
    Resolved
    768
    EaseMyTrip.com Phone
    +91 11 4303 0303
    +91 11 4313 1313
    EaseMyTrip.com Address
    460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
    View all EaseMyTrip.com contact information