EaseMyTrip.com — Cancelled flight no proper intimation

Address:Kasarvadavali

I have been up since the past 24 hours and ended up paying 15k extra because of your cancellation policy.

My bookings from mumbai to chennai, and chennai to mumbai had been cancelled. And the only intimation was through message (pnr : KBBE9M and UBNLQP).
I had missed the message about the cancellation of the departure flight and only read the chennai to mumbai flight cancellation.
When I called spicejet 3 times about the chennai to mumbai cancellation refund, no one informed me that mumbai to chennai flight was cancelled too.
And today I was at the airport I was allowed to enter through T2 even though there's no spicejet there, then I went to T1 where I was informed the flight is cancelled and that's when I initiated my cancellation and booked a new flight which cost me 15, 200 rs.

I'm in utter distress, and in debt too. Please look into this.
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Hi Pritha,
We regret the inconvenience caused to you. However, as we have informed you over the call, your contact details were shared to the airline and we do not have any authority over canceling and modification of any flight bookings but as a goodwill gesture we are waiving off the Convenience fee and the service cancellation charges and the same will be credited to the source of payment within 7-10 working days.
Hey Pritha,
We regret the inconvenience caused.
As we have informed you over the call, your contact details was shared with the airlines while making the booking and flight operation is something which is solely taken care by the airline's itself.
However as a goodwill gesture, we will be waiving off convenience fee and service fee which will reflect in original payment mode within 05-07 working days.
Hey Pritha,
We regret the inconvenience caused.
As we have informed you over the call, your contact details was shared with the airlines while making the booking and flight operation is something which is solely taken care by the airline's itself.
However as a goodwill gesture, we will be waiving off convenience fee and service fee which will reflect in original payment mode within 05-07 working days.
Hey Pritha,
We regret the inconvenience caused.
As we have informed you over the call, your contact details were shared with the airlines while making the booking, and flight operation is something that is solely taken care of by the airline itself.
However, as a goodwill gesture, we will be waiving off the convenience fee and service fee which will reflect in the original payment mode within 05-07 working days.

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