EaseMyTrip.com — Charged extra amount

I booked a flight ticket on Easemytrip.
The final bill amount said 16057.
I was charged 17057.

The app said 16057, even AFTER the booking was made and showed that I had used a promo discount code.

However I was charged ₹1000 extra and on contacting customer care multiple times, I have received the same email response saying prices are dynamic.
The booking was already made and paid for. App said 16057. So prices being dynamic is not the reason. My coupon code benefit was not provided even though it can be seen in screenshot.

This is fraudulent. I was getting cheaper ticket on other platforms like MMT, Yatra than 17057.

I was shown the price 16057. But then charged extra.
And thereafter being mistreated and literally harassed by customer care where I've called multiple times but told every time that I will receive email response. Which is the same copy paste message not even one word change, saying price is dynamic.
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EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2024
EaseMyTrip.com Customer Care's response
Hi, Krishit!

We regret the inconvenience caused to you. Further, we have tried calling the registered number but the call went unanswered. Moreover, the rates are completely dependent on the airline's availability of different classes and can be altered in a matter of seconds; the same situation occurs with your ticket, and carriers raise their fares at the same time.
In addition, the fares are dynamic, and the airline can adjust them at any time; it is up to the airline.
However, we are investigating it and will notify you with an update at the earliest. We sincerely urge your cooperation in the interim.

Thanks!
Verified Support
Feb 03, 2024
EaseMyTrip.com Customer Care's response
Hi, Krishit!
As per our telephonic conversation, we hope that your query has been addressed from our end as your refund has been successfully processed on[protected], and the same will be credited to you within 5-7 working days from the refund date.
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