[Resolved]  EaseMyTrip.com — Charged for rescheduling the flight

We have rescheduled our parents tickets from 11 Jan to 31Jan 2022
and the company ha charged 4332 for rescheduling our flight.
Reason for rescheduling due to the rise of Covid cases in Delhi. since they are aged. hence we postponed their flights from 11 Jan -31 Jan 2022.

As per the DGCA,
Booking date: On or before 8th March, 2020

Travel date: On or before 31st March, 2020

You can reschedule your journey multiple times for travel before March 31, 2020 without paying any change fee.
You can reschedule your journey only once for travel beyond March 31, 2020 without paying any change fee, ” says the IndiGo website.

I want my refunded amount as for a middle class 4332 is a considerable amount specially during hard(covid) times

I have contacted easemy trip but of no good, they said, its a conveyance fees that they have charged but I dnt think so the conveyance fees is more than 4332.

I am attaching the amount that has credited from my account while rescheduling the flight.

Please let me know if any other information is required.