EaseMyTrip.com — Charging convenience fees when airline has cancelled the flight

My flight was cancelled by the airline, and fl refund was transferred to the travel agency - easemytrip.

Travel agency is however charging me 300Rs per person for just transferring the amount to me in the name of convenience charges.

For no fault of mine, they are charging 600Rs for 2 passengers which I think is totally unethical and if you see it is more of inconvenience than convenience.

After repeated email requests to the team, they are not ready to provide the full refund.

I would plead the higher authorities to look into this and give justice to me and also thousands of flyers who had to reschedule their itinerary because of flight cancellation and also take action against the travel agency who do such acts.