EaseMyTrip.com — Cheating with Pathetic Hotel Rooms & Not Providing Customer Support

I made a booking using Ease My Trip portal online for my family. We booked 3 Rooms for 7 Guests at Hotel Varuna, Varanasi and paid INR 9801 to Ease My Trip using my card online on 04 April 2023. Upon booking we were shown Room Photos & Inclusions which were good enough to make the booking. Upon reaching the hotel at night 11PM on 04 April 2023, my family was shocked since the rooms were not as shown and one of rooms was very very small, without any windows and in pathetic condition. Upon repeated requests to Ease My Trip for talking to the hotel and sorting this out, they did not do anything. And my family (including a 75+ years old lady) had to suffer the trauma of staying in that room. Since this was very late at night, we had no other choice.