EaseMyTrip.com — Complaint against EaseMyTrip for Partial Refund on Cancelled SpiceJet Flight

I am writing to bring to your attention a grievous issue I have been facing with EaseMyTrip regarding the refund for a cancelled SpiceJet flight.

Details of the Booking:

SpiceJet PNR: DD1TMW
Route: Goa to Chennai
Total Refund Amount Confirmed by SpiceJet: Rs. 9654

I regret to inform you that despite SpiceJet confirming the full refund of Rs. 9654 and asserting that the amount has been processed to the EaseMyTrip account, I have been facing consistent obstacles in obtaining the complete refund from EaseMyTrip. The company, in response to my numerous follow-ups, insists that they have received only a partial payment from SpiceJet and are consequently offering a partial refund of Rs. 1926.

I have diligently followed up with EaseMyTrip on multiple occasions, providing them with all the necessary details and correspondence from SpiceJet confirming the full refund. Regrettably, their responses have been generic and unhelpful.

I would like to bring to your attention the following points:

1.SpiceJet has clearly confirmed the full refund of Rs. 9654.
2.EaseMyTrip's persistent claim of receiving only a partial payment is contradictory to the information provided by SpiceJet.
3.Despite my efforts, EaseMyTrip has failed to provide a satisfactory resolution or clarification for the partial refund amount.

I kindly request your esteemed forum to investigate this matter and facilitate a fair resolution. I believe that consumer rights should be protected, and companies must be held accountable for their actions. I am seeking your intervention to ensure that I receive the full refund amount of Rs. 9654, as rightfully confirmed by SpiceJet.

I am confident that with your intervention, a prompt and fair resolution can be achieved. I appreciate your attention to this matter and look forward to a positive outcome.

Thank you for your time and consideration.

Sincerely,
Sreekrishnan