[Resolved]  EaseMyTrip.com — Completely useless support for refund

I am expecting a refund on my pnr - nkdy9t. I got mail confirmation it was initiated on 15 june yet i am still waiting for the refund to reflect in my account. Mailed few times which went unanswered. Reached out on watsapp on their complaint centre. First time someone called zeeshan disconnected my conversation when i asked the status. 2nd time someone called utpal gave me a random payu transaction id and asked me to check with payu. Question is why shoule i do that? I paid with axis credit card and i should get the amount directly to my account. It is emts respnsibility to check status of their payu refund. Very disappointed since this is a matter of 7000 bucks. And very unprofessional way of avoiding responsibility.