[Resolved] EaseMyTrip.com — Convenience Fees not refunded

[Resolved] EaseMyTrip.com — Convenience Fees not refunded

B Biswadip_1 Dec 30, 2021 Dec 30, 2021 This thread was updated on Dec 30, 2021

My flight was cancelled by the airline and full refund was given to EaseMyTrip. However, I haven't received the convenience fee of 300 Rupees. On enquiry, I got to know that it is as per policy and is mentioned on the confirmation email after booking.It was not mentioned during the course of booking.Only after making the purchase anyone gets to know about this charges. Booking ID- EMT88838165 +1 photos Was this information helpful? No (0) Yes (1)
Feb 1, 2022 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Dec 30, 2021 EaseMyTrip.com Customer Care's response Dear Sir, I hope as per telephonic conversation your query has been addressed as As mentioned in our terms and conditions, Convenience fees paid by the user is non-refundable.However as one-time courtesy, We have initiated the process to refund convenience fees in your corresponding mode of payment.We would also like to recommend you to opt for Zero Convenience Fees offer on Easemytrip.com while booking your next flight ticket.
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