[Resolved]  EaseMyTrip.com — Denial of refund due to medical reasons - advt of front page

1. Booked air tickets for 3.6.22 for myself; wife and kids ; saw the banner on website front page " FREE Full Refund due to Medical Reasons" with no further conditions mentioned.
2. Now due to medical reasons when we wish to avail same; they are denying ; saying that I did not fill any checkbox during booking.
3. Charging me Rs 3800/- per ticker; i.e 11400/- financial loss. besides emotional stress due to same.
4. case of blatant CHEATING and misleading advertisement.
5. called up their customer care at[protected] but no respite.
Please help against this cheating and help for financial refund for atleast the Loss.
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Jul 5, 2022
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Jun 03, 2022
EaseMyTrip.com Customer Care's response
Hi, We apologize for the inconvenience caused to you. Kindly DM us your booking details on our whats app escalation no. [protected], so that we can assist you accordingly.
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