[Resolved] EaseMyTrip.com — Dhow Cruise Dubai Marina, Dubai Dinner Cruise

vishnug123

from Kochi, Kerala

Feb 12, 2022

Address:

EaseMyTrip Online Booking

I have booked a Dhow Cruise from EaseMyTrip and because of the reason they were not able to confirm the booking with the tour agent, I was kicked out from the activity and humiliated in front of many people. Later I came to know that EaseMyTrip did this booking via Thrillophilia which looks very fishy to me. I have had multiple conversations with both of the companies customer care and there was no resolution for this. Finally, I came to know that Thrillophilia has rejected this request and I should ask EaseMyTrip to get my refund. EaseMyTrip Customer care assured me a callback in 24 hours from their Cruise department. It has been more than 72 hours and I haven't got the concerned person on a phone line or my refund. Dear "EaseMyTrip" people, please read your company name and try to understand it's meaning. After this experience, to me it looks more like "WorseMyTrip".

My booking ref #

Booking ID - EMT89199864
Booking Confirmation ID - T94PFQ
PartnerName - TRIPHOLIA
Booking Date - Friday, October 22, 2021

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Mar 30, 2022

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2022

EaseMyTrip.com Customer Care's response Dear Sir/Mam, we are getting your details checked with booking ID EMT89199864 and you will get an update on this soon. Till the time your patience is highly appreciated.

Verified Support

Feb 24, 2022

EaseMyTrip.com Customer Care's response Dear Sir, I hope as per our telephonic conversation your query has been addressed as your refund has been processed from our side in the same mode of payment on 22nd Feb 2022