1. I Purchased tickets from EaseMyTrip on Oct 16. Booking reference EMT[protected]
2. I was displayed a price of Rs 61, 426 which included a discount of Rs 5200
3. Actual price charged was Rs 64, 926
4. There was a lower discount applied (Rs 1700) which accounted for all the discrepency.
5. I recreated the same ticket again to see if the prices had changed. They had not. The displayed prices were still Rs 61, 426
6. I made multiple emails to their reps sharing sreenshots from their displayed price and other details. They say that airline prices are dynamic and that changed. That is not what the evidence shows. The airline charged the same price as displayed. And same price on the recreated ticket in step 5. Then they said that discounts were dynamic and some code may have changed, but that was also incorrect since I was able to recreate the same discount again immediately after the purchase.
7. On escalations the reps continue to repeat the same line that airline prices changed while providing no counter evidence that actually occurred or taking note of the evidence that I shared in my screenshots.
The site acted incorrectly by not honoring the displayed price/discount and should refund the difference Rs 3500 Was this information helpful? |
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