EaseMyTrip.com — Dreadful Experience: Incompetent Service and Lack of Communication- hotel booking refund "EMT[protected]"

Address:	Delhi
Website:	Easymytrip

I had booked Himalayan Hill by evoke resor hotel in Pahalgam during my Kashmir trip on 3rd April to 4th April.I got confirmation mail immediately after payment .But when I visited the hotel and showed up at hotel there was no such booking . I was cheated by the site. Hotel staff said that I couldnt get rooms in that hotel as all rooms were already filled. I had my wife with me, and it caused great inconvinience because of bad weather and late evening in Kashmir. Later for night stay I had to pay double the amount for a stay because easymytrip provided me worst class hotel in Kashmir as alternative option. But when we reached there it was very bad as per their service and room facilities then we had left that hotel within 30 min due to inconvenience. Post that i had asked easymytrip to process the complete refund amount.The hotel reception was saying that they had confirmed this to Yatra.com that room was not available during my stay then how come easymytrip not aware about this and why not they informed customer in advance.This negligence cost me my trip.I need refund.

This is the 12th day, since then I had called easymytrip customer care several times and asked for the Status update on my refund request, every time they told me to provide some more time. After getting this type of customer support I decided to file complain on consumer helpline. Please expedite the resolution on my case.

Thanks