[Resolved]  EaseMyTrip.com — EaseMyTrip.com Charging for rescheduling the flight or cancelling

I have to reschedule my tickets from 15 Aug - 19 Aug 2023 to 15 Sep - 19 Sep 2023
and the company is charging 8766INR for rescheduling our flight.
Reason for rescheduling due to the unwell and riots in Delhi. hence i postponed flights from 15 Aug - 19 Aug 2023 to 15 Sep - 19 Sep 2023

As per the DGCA,
Booking date: On or before 1st Aug, 2023

Travel date: On or before 15 Aug, 2023

You can reschedule your journey multiple times for travel before Aug 15, 2023 without paying any change fee.
You can reschedule your journey only once for travel beyond Aug 15, 2023 without paying any change fee, ” says the IndiGo website.

I want my refunded amount as for a middle class 8500 is a considerable amount specially during these times

I have contacted easemy trip but of no good, they said, its a conveyance fees that they have charged but I dont think so the conveyance fees is more than 8700.

I am attaching the amount and other details :

Dear Garima
To complete the process of Reschedule, Kindly make the payment of 8766INR using the below link.
https://emt.bio/rX5Qsw

In case you face any challenges in doing so, requesting you to revert on the same email trail or connect us over call.

I have connected with the team also 100 times but no help

Please let me know if any other information is required.