[Resolved]  EaseMyTrip.com — EaseMyTrip not initiating refund even after 5 weeks after cancellation

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Delhi Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India) Email us: [email protected] Call us: 011 - 43131313, 43030303

Booked tickets on Akasa Air through EaseMyTrip on 09Feb 2023 with the Booking ID EMT[protected] however had to cancel the tickets on 10th Feb under the 24 hour rule for a full refund.

I have been calling EaseMyTrip since 20th Feb as the refund was not initiated but everytime they have maintained that the airline has not initiated a refund from their end.

I spoke to Akasa Air on the 24th of Feb where they have confirmed that the full refund was initiated from their end already and EaseMyTrip must be in a position to process the refund.

Since then I have made multiple calls even took Akasa air in conference with EaseMyTrip customer care team but so far they have not made any effort to refund my money. They went to an extent of asking Akasa air to give the confirmation of the refund in writing which the airline has already obliged but still nothing has moved.

time and again i am asked to wait for 24 hours after the call to receive the refund or to arrange a call back from a senior team member but neither of it happens.

Need escalation and resolution to this problem immediately.

Thanks,
Naveen