[Resolved] EaseMyTrip.com — Fake Ticket price on website or no full refund initiated against the rejected ticket

vinays.svp

from Greater Noida, Uttar Pradesh

Jul 2, 2022

Website:

easemytrip.com

[protected]
MY CONTACT no - [protected]

Dear Sir,

Yesterday, I book a Flight ticket, Delhi - Mumbai, 04th July 2022, Booking ID - EMT[protected], Maid Id - vinays.[protected]@gmail.com,

While Booking & payment process - The Amount of ticket showing is Rs.4954/- including the Insurance amount.
Flight details SpiceJet SG-8701
Del - 07.20 am Mon-04July2022, Terminal 3, Indira Gandhi Airport New Delhi
to
Bom - 09.35 am, Mon-04July2022, Terminal 2, Chatrapati Shivaji Airport, Mumbai

While booking & payment process, the confirmed amount of Ticket is Rs.4954/- & I pay the Amount through UPI id [protected]@paytm, till the payment was made, no extra amount charged information reflect on your website.

But after the Payment done, The executive call & ask for extra payment of Rs.4000/- on Call.
Which is denied by us.. And your customer care put our booking in reject list.

While telephonic discussion with the executive on customer care no of easemytrip.. I RAISED A CONCERN THAT THESE TYPE OF ILLEGAL PRACTICE ON WEBSITE IS SUITABLE FOR THE COMPANY..
EXAMPLE : SHOWING THE TICKET AMOUNT OF RS.4954/- ON WEBSITE & PAYMENT PROCESS WITH SAME AMOUNT RS.4954/-.. AND AFTER SOME TIME MAKING CALLS FOR EXTRA AMOUNT..

THE TELECALLER ON CUSTOMER TOLD ME THAT THIS IS NOT POSSIBLE THAT THE WEBSITE IF SHOWING LESS AMOUNT..
HE ASK ME TO PRODUCE THE SCREEN SHOT OF SYSTEM IN WHICH THE LESSOR AMOUNT IS REFLECTS.

SO I AM PUTTING YOU TODAYS SCREEN SHOTS FOR THE LESS AMOUNT OF TICKETS.. GIVEN ON YOUR WEBSITE. DT 02/07/2022, CURRENT TIME
ATTACHED THE PDF.FILE CLEARING THE LESS AMOUNT OF THE TICKET.

THIS TYPE OF PRACTISE IS NOT LEGAL PROCEDURE, YOU PEOPLE ARE MAKING MONEY IN WRONG WAY, IN FORM OF CANCELLATION CHARGES, AND BOOKING CANCELLATION AMOUNT EASE MY TRIP CHARGES. THIS PRACTISE OF PUTTING WRONG / FAKE PRICE ON THE WEB IS NOT LEGAL PRACTICE.

IF YOU WANT TO COMPETITION WITH OTHER COMPANY, YOU SHOULD WRITE THE EXACT AMOUNT OF TICKET.. AND NO NEED TO CALL & ASK FOR EXTRA MONEY.. THIS IS RIDICULOUS & NOT A LEGAL PRACTICE.

FOR YOUR RECORD I AM ATTACHING YOU THE SCREENSHOTS OF THE PRICES OF TICKET BOOKING FOR TODAY WEBSITE.

AND WANT FULL REFUND AGAINST MY BOOKING, AS YOU ARE NOT PROCESSING THE TICKET WITH WRITTEN PRICE ON WEBSITE.

REQUEST YOU TO RETURN MY AMOUNT IN FULL, AS ITS NOT MY FAULT.

ATTACHED 4 SCREENSHOTS, AWAITING FOR REPLY

RESOLUTION DESIRABLE - FULL REFUND AGAINST THE TICKET AMOUNT PAID

+4 photos

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Aug 5, 2022

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2022

EaseMyTrip.com Customer Care's response Dear Sir, I hope as per our telephonic conversation your query has been resolved as your complete refund has been processed from ours ide on 01st Jul 22 which you will receive within 5-7 working days and We are apologetic that your booking was rejected. This could happen for reasons like a sudden hike in the fares and in your case fare has been increased and we have informed you the same on-call I hope you understand that there are some things that are not under our control.