[Resolved]  EaseMyTrip.com — Flight Booking, Booking ID (EMT[protected]

I have booked 3 tickets for Del- Mel Flight from 7th Nov to 23rd Nov with luggage option 35kg per PAX.

I had to reschedule the Mel-Del Sector from 23rd to 28th Nov. I contacted EMT for offline reschedule and they charged INR 9267/- per pax for reschedule from 23rd Nov to 28th Nov (Keeping the same luggage option i.e. 35 kg per PAX ). I confirmed about the luggage option over email as well on call with support team

But the updated tickets that I received had the checked-in baggage reduced for 2 PAX.

Del - Mel 07th Nov No Change in flight (But they still reduced the checked in baggage from per PAX to only one PAX )
Mel- Del 28th Nov Changed the dates but provided the 35 kg checked-in Luggage with 1 PAX only.(Though, i have paid INR 9267/- per pax for keeping 35kg checked-in baggage)

When i contacted them they initially(same date when i rescheduled, i.e. 28th Aug 2022) said it's printing mistake from their side and they will send updated tickets.

After a lot of following up after 2-3 days they said it's mistake from Airlines( malaysia airlines) which they escalated with them and provide me resolution in 24 hours.

Now they are not even responding over email and neither getting any callback from them regarding the issue . This is very unprofessional and unethical behaviour from EMT side

I used to book with confidence with EMT, But now it appears that they have shifted their focus from Customer Experience to TV marketing.