[Resolved] EaseMyTrip.com — Flight rescheduled: No intimation need refund and additional cost

supremeashoke2002

from Kolkata, West Bengal

Nov 8, 2021

Address:

223, Patparganj Industrial Area, New Delhi - 110092 (India)

My Varanasi to Kolkata flight got rescheduled and there was no intimation to me over email, call or sms. I turned up at Varanasi Airport at 7pm and informed by airport authority that there was no such flight. While calling GoFirst airways they said that it got rescheduled and intimation has been send to tour travel agent easemytrip, it is their responsibility to inform you. Whereas easemytrip is saying all details has been provided to gofirst and it their responsibility now. It is being ball passing happening now between two. I have been mentally harassed and to reach home for medical ground. Need your help to get it sorted asap.
Apart from flight fare also require additional cost of 2700 INR which I need to spend additionally.
My PNR number is TB34MT, Varanasi to Kolkata Flight.
Name: Arindam Dutta
Flight: GoFirst
Travel agent: Easemytrip.com

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Dec 15, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Nov 08, 2021

Updated by supremeashoke2002 I need response asap

Verified Support

Nov 08, 2021

EaseMyTrip.com Customer Care's response Dear Sir, In reagrding booking ID EMT89596023 we would like to inform you that we have received a refund from the respective airlines and to claim your refund you have to raise a claim refund request from our self-service portal.

Kindly claim your refund from our self service tool - mybookings.easemytrip.com as mentioned in our Website and APP
[protected]-------
To cancel/claim refund of your booking.
Step1: Log-in into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user.
Step2: Retrieve Booking >> Cancel flight
Step3: Select passengers(s) and itinerary to cancel >> Choose your reason to cancel/claim refund >> Check Refund/Cancel >> Claim Refund

Nov 08, 2021

Updated by supremeashoke2002 Hope there are no other charges that will get deducted and I will get full amount, pl confirm.
Also what about the harassment and mental stress that I had

Nov 08, 2021

Updated by supremeashoke2002 Also which option to choose, I have attached an image to suggest on the option

Verified Support

Nov 09, 2021

EaseMyTrip.com Customer Care's response Dear Sir, We have attempted to call you multiple times on your registered contact number but we were unable to reach you as your incoming calls are not allowed. However, You have to choose the 3rd option as your flight was cancelled by the airline and in accordance with the airline, a refund will be processed to you.In case of any further query feel free to reach us at [protected].

Nov 10, 2021

Updated by supremeashoke2002 I have processed for Refund as suggested here. Please refund my full amount asap.

Verified Support

Nov 12, 2021

EaseMyTrip.com Customer Care's response Dear Sir, As we have checked your refund has been successfully processed from our side on 10th of Nov 21 and same you will receive in 5-7 working days. Till the time you r patience is highly appreciated.