[Resolved]  EaseMyTrip.com — Flights cancelled but refund is pending

Hello sir i booked two tickets from mumbai to bangalore for 29 march 2020. But the flight is cancelled due to covid-19 pandemic situation and i applied for the credit shell and refund also but not getting any response from the company till yet. Sir please help me to get either a refund or the credit shell option. Because it 6 months passed and i didn't get any money or response from the company.
My booking id is 1) emt71724134, 2) emt71723610
My ticket no. Is 1) z84sjk/1/1
2) m4g4fd/1/1
My pnr is 1) z84sjk and 2) m4g4fd
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Aug 13, 2021
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Sep 19, 2020
Updated by Cbiswa17
Please help me to get the refund
Verified Support
Sep 21, 2020
EaseMyTrip.com Customer Care's response
Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have a self service portal: https://t.co/pTKZ4fVAyY on which a customer can cancel/claim the refund for their bookings on their own.


We have now processed the cancellation of your booking in our system on your behalf and the refund was automatically processed to you.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Complaint comments 

Comments

I didn't get the refund for another ticket yet. ticket no. Is 1) z84sjk/1/1 & My pnr is 1) z84sjk.
EaseMyTrip.com Customer Care's response, Oct 5, 2020
Verified Support
Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department. 

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: care@easemytrip.com
011-43030303/011-43131313 (Available 24X7)
Easy Trip Planners Ltd.

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