EaseMyTrip.com — Fraud/Not refunding promised refund Amount

jaswant moher

from New Delhi, Delhi

Apr 1, 2023

Address:	Delhi
Website:	EaseMyTrip.com

On 31/03/2023, I booked a roundtrip ticket to Vienna from New Delhi costing INR 81, 812.00.
Booking ID- EMT[protected], Yes it was a non-refundable ticket. Due to some family reasons, I wanted to cancel the ticket and I enquired about cancellation over Gmail. the proof of mail is attached. In that mail from the EaseMyTrip side, only the cancellation charges were mentioned as
Airline penalty: INR 14700/- per pax per sec
EMT cancellation service charge: INR 500/- per pax per sec.
So I cancelled the ticket under normal cancellation. At the time of refund, one EaseMyTrip employee VIVEK Told me that I will only get a refund of INR35, 591 from Emirates airline but from Polish Airlines I will only get INR 5208 only.
I was supposed to get INR66112 but now I am just getting INR40799 only. The EaseMyTrip has made fraud of INR25313. Please resolve this.

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Comments

EaseMyTrip.com Customer Care

from Delhi, Delhi

Apr 1, 2023

Verified Support

Hi Jaswant, we regret the inconvenience caused. We request you to kindly share the booking details on [protected] so that we can assist you accordingly.

cmnagaraj

Apr 3, 2023

The same thing happened with me. I paid around 130000 INR for two tickets from Chennai to Chicago. But they told they can give only 6109 INR after cancelling the return trip. That also they dont transfer from your wallet to bank account after saying your document is not correct and blah blah cheating reasons. Never recommend your friends and family members to use easemytrip in the future