EaseMyTrip.com — GoFirst cancelled tickets not refunded after 4 Months

EaseMyTrip.com — GoFirst cancelled tickets not refunded after 4 Months

N [email protected] Sep 17, 2023 Sep 18, 2023 This thread was updated on Sep 18, 2023

I had booked two tickets Delhi - Leh and back with PNR No D39D2Y and VH4LUE for 27 May 2023 and 02 Jun 23. Booking was done on 07 May 23 and tickets got cancelled by GoFirst one week after to booking. I have paid Rs 94436 and made five reminders but every time they are saying refund not received from airline, WHY SHOULD THE PASSENGER KEEP ON WAITING FOR MORE THAN 4 MONTHS. Please issue full refund From Commander Niraj Bhatia Was this information helpful? No (0) Yes (0)
EaseMyTrip.com customer support has been notified about the posted complaint.
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EaseMyTrip.com Customer Care

from Delhi, Delhi

Sep 18, 2023

Verified Support

Hi Niraj,

We have tried to contact you on your registered contact number but we were unable to connect with you.

We do understand the anguish in this regards however here we also would like to inform you that we haven’t received the refunds from Go First against all the flights cancelled. We also assure you that necessary follow ups are being taken from our end from respective airlines to get the refunds credited in our account. Once the same will be done from the airline’s end then we will surely process the same.

[email protected]'s [Complaint's author] reply, Dec 24, 2023

Refunds not received even after 7 months. What is happening?

EaseMyTrip.com Customer Care's response, Dec 26, 2023

Verified Support

Hi, we regret the inconvenience. Further, we understand how important it is to receive your refund, and we want to assure you that we are actively working on your request. Moreover, we are waiting for the necessary funds from @GoFirstAirways to start the refund process for you. Plus, we have already completed all the necessary steps requested by @GoFirstAirways to ensure that you receive your refund. We promise to keep you updated as soon as the process is complete. In addition, we request your understanding while we follow up appropriately. Thanks!