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EaseMyTrip.com — I'm complaining about the train tickets booking status pending

I booked train tickets from this website
Train number - 06340
Second Ac
Amount ₹1785
has been deducted from my account but my tickets are not booked yet.My tickets are on December 17.I've been calling customer care but no one is picking up the call.i just want to know my tickets are booked or not
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Comments

Dear Sir, We would like to inform you that your complete refund has been processed from our side regarding the train booking ID EMT88740312 on 15th Oct 21.
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