[Resolved]  EaseMyTrip.com — Improper airline cancellation charges

Hello,

I had booked Air India ticket (DOHA - DELHI) on EaseMyTrip.com (Booking ID no: EMT[protected], PNR No: 677JEP). When I cancelled the ticket, EaseMyTrip charged me INR 6593 (approx 300 Qatari Rial) as Airline Cancellation Fee. When I called Air India call centre, they informed me that the airline cancellation charges for my ticket are only 110 Qatari Rial (approx 2500 INR).

I have written multiple emails to EaseMyTrip.com support team regarding the incorrect Airline cancellation charges, they kept on asking for the written email from Air India.

I also wrote to Air India support team and they are not willing to provide the written confirmation on the cancellation charges. They are confirming the cancellation charges over phone call. I even shared the voice call recording of my communication with Air India staff but EaseMyTrip is not accepting that. They are insisting on email confirmation from Air India.

I am in a fix right now. EaseMyTrip wants email from Air India whereas Air India is not ready to provide email confirmation on the cancellation charges.

Multiple emails to EaseMyTrip and Air India hasn't helped in resolving the issue.

Hence, I have decided not to book any tickets with EaseMyTrip.com in future. I will book tickets directly with Airline as it's hassle free to get proper refund from Airlines directly.

I also recommend others not to use EaseMyTrip for booking the tickets (specially if there are any chances of cancelling the tickets).

Regards
Vineet