I had booked a flight from Thiruvanathapuram to New Delhi through easemytrip booking ID: EMT[protected] and had cancelled it on 7th September 2022, four hours before departure. As per airlines policy, I am subjected to cancellation fee of Rs. 3180 and it is also mentioned in my ticket but easemytrip has charged Rs.9635 as cancellation fee and has refunded only Rs. 1719 instead of Rs. 8774. I would like to have the remaining amount refunded to my account.
The screenshots have been attached herewith.
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Oct 18, 2022
Complaint marked as Resolved
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2022
EaseMyTrip.com Customer Care's response Dear Sir/Mam, Greetings from EaseMyTrip.com! Regarding booking ID EMT[protected] we are already working on your refund request. Request you to allow us some time to get the same check. In case of any further assistance, please write us at [protected] . Regards, Care Team.
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